Returns must be made within 30 days of receiving your product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return or exchange contact pbandgrape@gmail.com with your order number that is located in the confirmation email or packing slip.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please notify us of a damaged item within 3 days of receiving it.
Items that are non-refundable
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the payment used to make the original purchase. Please remember that it can take 3 or more days for banks to process a refund. There are no restocking fees.
